Frequently Asked Questions

products

Is endota certified organic?

The endota Organics™ range is certified to the COSMOS-standard through the ACO (Australian Certified Organic) certification no. 11858. COSMOS (COSMetics Organic and Natural Standard) is an international standard that defines the formulation requirements of skincare claiming natural or organic status. It is specific to the cosmetics category.

What is the difference between natural and organic certification?

The COSMOS certified organic logo will appear on the packaging of the product when the product meets the COSMOS-standard of 95% organic, measured as a percent of the total product.

The COSMOS certified natural logo will appear on the packaging of products when the product contains less than 95% certified organic ingredients, but no less than 50%, and contains up to 100% natural ingredients.

Are all endota product ranges certified organic?

Only the endota Organics™ range is currently certified however none of our products are tested on animals.

Are all products suitable for use on pregnant women?

Our endota Organics Nurture range is safe for use during pregnancy. endota Organics™ products contain certified organic essential oils and other endota ranges may contain ingredients that are not safe or have not been tested for use during pregnancy. We would recommend consulting with your doctor or obstetrician prior to use. All product descriptions on our website include a full ingredients list.

Can endota organic products be used on babies & infants?

endota Organics Nurture is a unique range of organic skincare for mother and baby. Designed to pick up where Mother Nature left off, caring for mother & baby’s skin with ingredients that are as close to nature as possible.

Our Organics Nurture range is COSMOS certified organic or natural by Australian Certified Organic, dermatologically tested and pH balanced for sensitive skin. These nourishing products contain no harsh ingredients or chemical irritants and are free from mineral oils, paraffins, parabens, phenoxyethanol, lanolin, silicones, SLS, SLES, PEG, colourants, and artificial fragrances.

For all other products including our endota Organics™ range, we recommend consulting with your Doctor or Pediatrician. All product descriptions on our website include a full ingredients list.

I would like to retail your products at my salon/spa

If you would like to retail our products please contact our endota Singapore Team via email at partners@endota.sg

Are your products tested on animals?

As a part of our ACO COSMOS organic (www.aco.net.au) certification, their rules strictly prohibit any animal product testing or animal ingredients to be used. endota is a cruelty-free company, none of our products are tested on animals.

Are endota organics products vegan friendly?

The endota Organics™ range is mostly free of animal by-products. Please note that some of our products do contain beeswax & honey. Any ingredients that you may identify as being potentially derived from both plant and animal sources, e.g. hyaluronic acid, are certainly derived from plant sources. All product descriptions on our website include a full ingredients list.

Do any of the endota organic products contain nuts?

Some of our products do contain nut derivative ingredients. All product descriptions on our website include a full ingredients list.

Is endota packaging recyclable?

We continue to evolve our supply chain, so it is environmentally responsible. We do this through developing products that are, where possible:

• Made from recycled materials.
• Made from renewable resources, using renewable energy.
• Can be recycled post-use.
• Australian Made – to reduce carbon footprint and support Australian companies.
• Transported using recyclable fillers and shippers.

endota is also a member of APCO (Australian Packaging Covenant Organisation). Being an APCO member is one of the most important indicators of a genuine commitment to supporting positive environmental outcomes through sustainable packaging. Membership demonstrates that an organization is consciously committed to taking action to improve their impact on the environment.

Does endota use synthetic fragrances?

None of our products contain any synthetic fragrances or perfumes. We only use essential oils to naturally scent our range making it suitable for all skin types including sensitive skin. We do however recommend that you check the ingredients list and patch test the product on your skin before using. All product descriptions on our website include a full ingredients list.

Where can i find a list of endota product ingredients?

All product descriptions on our website include a full ingredients list. Moreover, all endota products have all ingredients printed on the back of the packaging.

Is endota suitable for men?

Yes, we consider our products to be unisex.

What is the expiry date for endota organics?

All products have a guaranteed shelf-life of 24 months unopened, and 6 months opened.

shipping

Estimated Arrival

For local online product orders please allow for up to 3-5 working days to receive the order. During peak sale periods, delivery may be longer due to the high volume of orders. If it has been over our extended time-frame of 7+ days for parcel orders, please contact us here

How we pack our parcels

At endota Singapore we pack all of our parcels with care to avoid any damage in transit. All orders come packaged in recyclable materials in order to best care for the environment.

What are the postage options available?

endota Singapore uses our own appointed private dispatch to send all product orders.

returns & refunds

online purchases: I would like to return items I have bought online

Our skin care products are non-refundable. If there was an error in your order, or you have received a faulty or broken item, please click here to contact our Customer Care Team.

If you would like to return items purchased online click here to contact our Customer Care Team.

I received a faulty or broken item in my online order

endota will happily exchange any product that has arrived faulty or broken. Please email partners@endota.sg for assistance from our Customer Care Team.